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New Corporate Travel Platforms Put Travelers First: What a Concept

For decades, companies have chosen travel management agencies based almost entirely on cost and efficiency. These agencies, massive corporations like American Express Global Business Travel and Carlson Wagonlit Travel, design their services to appeal to company administrators, but improving the actual experience of travel is a pretty low priority. These legacy travel management agencies have a huge amount of market share and do business with some of the largest companies in the world.

The same agencies will likely stay industry leaders for years to come, but that doesn’t mean the space isn’t changing in significant ways. Lots of companies are beginning to see the importance of keeping business travelers as happy as possible, and at the same time employees are beginning to expect more from their employers. This is where travel management startups like TravelBank and NexTravel come in, creating tools that put the traveler first, rather than the administrator.

TravelBank CEO Duke Chung talked to Skift about his company’s growth strategy and the rising influence of the individual business traveler. Plus he takes a look at where the industry is headed — and how much change is really possible.

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